Grown-up help
Support
Tell us what happened and which device you used. Never send a password, recovery link or treasure photo.
Email arc@lightningdevelopments.com. Support is for grown-ups and does not provide child-to-child messaging.
Email supportInclude these safe details
- iPhone, iPad, Android phone or Android tablet, plus the operating-system version if known.
- The screen and button being used, and the exact error words.
- The account username only if the problem needs account help.
Do not include a password, access token, recovery link, home address, child's full name, photo, receipt details or precise location.
Quick help
Camera unavailable
A grown-up can allow camera access in device settings. Camera access is optional; go back and use a skip if you prefer.
Photo check failed
The active treasure stays safe. Try again later or skip it. Do not resend the photo by email.
Forgotten password
Choose Forgot password with the username. The same generic message appears whether or not an account exists, protecting account privacy.
Delete or correct data
Use the grown-up account area, or follow the public deletion steps.
Stop the hunt if a place, road, water edge, animal, weather condition or stranger feels unsafe. The game is never a reason to continue. For an emergency, contact local emergency services rather than app support.